FAQs
Is Cash on Delivery available?
Is Cash on Delivery available?
Yes, COD is available across Pakistan. Pay the rider when your parcel arrives.
How long does delivery take?
How long does delivery take?
Orders are dispatched within 1-2 working days and usually arrive in 3-5 working days. Remote areas may take 1-2 extra days.
What is the Shenish 30-Day Promise?
What is the Shenish 30-Day Promise?
If your product arrives defective, dead on arrival, or incorrect, we will replace (exchange) or refund it within 30 days. Warranty coverage is also 30 days.
How do I make a warranty claim?
How do I make a warranty claim?
Send your order number and a short photo or video of the issue to us on WhatsApp. Our team replies within 24-48 hours and starts your exchange or refund.
How long does the battery last?
How long does the battery last?
A full charge lasts approximately 45 minutes. It charges via USB-C, so a power bank or laptop works too.
Is it really hands-free?
Is it really hands-free?
Yes. Wear it around your neck and shoulders, adjust the strap for a secure fit, and use it while working, watching TV, or relaxing.
What if I don’t like it?
What if I don’t like it?
We stand by our product with a hassle-free satisfaction guarantee. If you’re not completely happy with your purchase, simply contact our support team, and we’ll make it right with a refund or exchange.